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End of the DVLA issued Counterpart

Changes affecting all DVLA issued licence holders

As of the 8th of June 2015 the DVLA will no longer keep your counterpart up to date – all drivers details will be kept on-line meaning that if you need to show someone your points or what vehicle you can drive you will need to log onto the DVLA website to “Share my Driving Licence”.

If you incur any new points or endorsements these will be kept on-line and not printed out. Please make sure you note that the old style paper driving licence is still valid and should NOT be destroyed but any points will be stored the same as the photo-card licence.

What happens when you rent a car after the 8th of June?

When you hire a car some suppliers ask to see your counterpart so they can check your points for insurance reasons. After the 8th of June if the supplier needs to see this info you will need to log onto the DVLA website and select to “Share my Driving Licence“. This service allows you to download an access code that you take with you to the Rental Desk when you collect your car. The desk staff can then login and can view any endorsements you may or may not have.

One thing to note is this code is only valid for 21 days (due to the fact that things can change) and can only be used once and you can only generate 5 codes in a 24 hour period!

How to get your access code

Follow these simple steps to create your access code to present to the rental desk

  • Click HERE and follow the simple steps to find your ACCESS CODE.
  • Make a note of your access code to present to the supplier on collection
  • Also print out the pdf copy and take this along with your photo-card to collect your car.

Be Prepared

Be organised – this could cause disruptions in some locations so make sure you’ve done your homework – if you need the code then log on and check that you know how to do this well before you need it so it’s easy on the day. If you’re on the move make sure you know where the internet cafés or public computers are. Does the airport you are arriving into have public use computers you can use? Also make sure you carry your National Insurance Number with you as you will need this to access the “Share my Driving Licence” section to get the access code. Make sure you get the code no more than 2 days before you pick up the car. Bear in mind that if you’re hiring in Australia or somewhere equally as far then you’ll need to work out your flight time etc.

What else should you do?

The best thing to do is phone your hire company before you travel to find out exactly what they would like you to bring. Not all hire companies ask for the counterpart but others do so it’s always best to check and be sure. Some suppliers may not have updated their T&Cs in time for this change so calling them is the safest thing to know exactly what you need.

You can also print out a PDF copy of the “Share my Driving Licence” section and it may be wise to carry your counterpart around with you, just in case!

The DVLA also have a number you can call “You can also request a code by calling 0300 083 0013. This also applies if you have a paper licence that was issued before 1998.” Please note this number is not a 24 hours number it will be available Monday to Friday 8am – 7pm and Saturday 8am – 2pm. Customers will only need to call that number if the system doesn’t generate a code for them and companies will only need to call the number if they’re unable to redeem the code.

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